Get into ChatBots NOW, its what your customers want, but don't know it yet
OK, lets cover the basics. What are ChatBots? Its a computer program designed to simulate conversation with human users, typically via messenger apps or chat windows. I’m sure most of you already got that, but I wanted to make sure that we all on the same page here. So why should we focus on ChatBots? No one is asking for them, right? Wrong. Companies are looking for ways to engage with their customers in a way that their customers are already familiar with. Customers don’t want to download an extra app for the companies they engage with so in order to engage with your customers in a manner that is convenient to them, you need to use a medium that they are already familiar with. You may have noticed that chat tools are becoming our clients more natural and preferred way to communicate. In fact, towards the end of 2016, Facebook announced that they host over 30 000 ChatBots. These bots can check the weather, order food, organise travel and ...